Guide to Renting


Please read the following instructions carefully to ensure you understand the procedure
for any emergency maintenance requirements for the property.

Firstly, all requests for service and repairs should be directed to the office for attention.
Please call the office direct on 02 4267 5377 to report the problem so that the appropriate
maintenance person can be contacted.

If the problem arises outside of office hours, please still call the office on 02 4267 5377 and
your call will be diverted to a member of our staff who will assist you.

Should that call go unanswered or a message not replied to within a reasonable time
frame and if the matter is of an urgent nature, please contact the appropriate maintenance
contractor as listed.

If you are not sure whether your repair is of an urgent nature, the following list may assist:
• A burst water service
• A blocked or broken toilet/lavatory system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of the gas, electricity or water supply to the premises
• A failure or break down of any essential service on the premises for hot water, cooking, heating or laundering
• Any fault or damage that causes the premises to be unsafe or not secure

Approved Emergency Contractors

Hot Water & Electrical                     Hub Electrical           0422 557 120    
Plumbing                                           Monson Plumbing     0412 807 699
Locksmith                                          KP Precision             0428 427 986    
Glass                                                  Bulli Glass                 0412 966 169
Integral Energy Emergency            Emergency               13 1003
AGL Gas Emergency                        Emergency               13 1909
Connect Now Utilities Connection   Utilities                    1300 554 323
Police                                                Wollongong Police   02 4226 7899