Guide to Renting

URGENT REPAIR PROCEDURES & CONTACT NUMBERS

Please read the following instructions carefully to ensure you understand the procedure for any emergency maintenance requirements for the property.

Firstly, all requests for service and repairs should be directed to the office for attention.
Please call the office direct on 02 4267 5377 to report the problem so that the appropriate maintenance person can be contacted.

If the problem arises outside of office hours, please still call the office on 02 4267 5377 and your call will be diverted to a member of our staff who will assist you.

Should that call go unanswered or a message not replied to within a reasonable time frame and if the matter is of an urgent nature, please contact the appropriate maintenance
contractor as listed.

If you are not sure whether your repair is of an urgent nature, the following list may assist:
• A burst water service
• A blocked or broken toilet/lavatory system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of the gas, electricity or water supply to the premises
• A failure or break down of any essential service on the premises for hot water, cooking, heating or laundering
• Any fault or damage that causes the premises to be unsafe or not secure

Approved Emergency Contractors

Hot Water & Electrical Hub Electrical 0422 557 120
Plumbing Monson Plumbing 0412 807 699
Locksmith KP Precision 0428 427 986
Glass Bulli Glass 0412 966 169
Integral Energy Emergency Emergency 13 1003
AGL Gas Emergency Emergency 13 1909
Connect Now Utilities Connection Utilities 1300 554 323
Police Wollongong Police 02 4226 7899